Amazon Liquidation Auctions FAQ

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Applying & Logging In
Bidding
Payment & Shipping
Other Questions & Troubleshooting

How do I apply on Amazon Liquidation Auctions? Is it free to join?

Click here to create an account. Fill in the required fields including VAT ID if you are registered for VAT, or proof of current trading (recent invoice or utility bill) if you are not registered for VAT, then click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Amazon Liquidation Auctions.

Can I apply if I am located outside of the EU?

No. Unfortunately, only buyers located in the EU can apply.

What type of business information is required?

If you have a VAT number, that is all that you need to provide. If you are not registered for VAT, please provide proof of current trading, such as a supplier invoice less than 3 months old or utility bill or headed paper.

How do I submit my proof of current trading (non-VAT buyers only)?

You can email your invoice or utility bill to cs@bstocksolutions.com.

Why hasn't my account been approved yet?

Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received a proper proof of current trading from you, or you have not supplied a valid VAT ID.

How do I bid?

Once you are an approved buyer on Amazon Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.

What condition is the merchandise in? Is it all new?

Merchandise will include, but is not limited to, New Condition and Customer Return goods. Please view each auction page for this information, or visit our Conditions page for details on each condition type.

Why do auctions extend at the end?

If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.

How can I enter my maximum bid without it appearing to other bidders?

All bids placed on Amazon Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment (£25 on Amazon Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.

Example: If you find an item that you are interested in that is currently at £1,000 without any bids and choose to bid £5,000, you will be winning the auction at £1,000. If another bidder places a bid for £1,100, you will be winning the auction at £1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of £5,000.

Can I buy merchandise without bidding on it?

All merchandise sold on Amazon Liquidation Auctions is in auction format, only. If you only want to place one bid, you can always place a proxy bid.

Are the images on the site actual images of the merchandise?

Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.

Can I inspect the merchandise before bidding?

Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.

Why did I lose the auction if I bid the same amount as another bidder?

In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer both placed identical maximum bids but the other bidder placed their bid before yours, they will win the auction.

How do I know if I win?

At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown in the top right of the page.

What currency are the auctions transacted in?

Each auction is offered in either GBP or EUROS. You will need to pay for your order with whatever currency the auction is conducted in.

How do I pay? How long do I have to pay?

All payments must be made by wire transfer. The wire instructions will be provided by email after winning the auction, along with any VAT charge and order total. You are responsible to pay within 2 business days of receiving this notification. To ensure proper credit, please include your Order Number. Your Order Number is found on the email letting you know you won or in your Orders page. If you are unfamiliar with sending a wire, you can easily do it from any bank, and most banks allow you to send wires online. Please contact cs@bstocksolutions.com with any questions regarding your payment.

Each auction is offered in either GBP or EUROS. You will need to pay for your order with whatever currency the auction is conducted in.

Is VAT added to my order? How will I know how much to pay?

VAT must be paid for all orders transacted within Eurozone countries, and the amount will be calculated for you in the Bid Won email. Please contact cs@bstocksolutions.com with any questions regarding your payment.

Can I get a pro forma invoice? Where is my invoice?

Please note that we do not provide a pro forma invoice. The VAT invoice will be sent after shipments are complete.

What forms of payment do you accept? Do you accept credit cards?

Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.

Can I combine multiple payments together?

You may usually combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.

How does shipping work?

Shipping method is different for each auction – Paid Shipping, Buyer Pickup Shipping, and Buyer Arranged Shipping. Shipping type is listed in the auction page.

All orders will be sent to your registered Shipping Address. No change of shipping address is allowed after payment.

New Condition Auctions: Please expect the order to be broken up into multiple shipments, and we do not hold shipments for holidays. Before bidding, make sure your warehouse is available without constraints for multiple deliveries throughout a 4-6 week shipment period.

Customer Returns Auctions: Shipments will be in palletized lots will be executed within 7 days of payment. Please be aware that pallets are included in the shipment and do not need to be returned.

Due to operational constraints, we cannot provide exact number of pallets/ parcels, or the scheduled dates of delivery. Please ensure your warehouse is available for receiving deliveries over the shipment period. Please note that we do not accept residential address as a shipment destination.

What if there is a problem with my order?

All merchandise on Amazon Liquidation Auctions is sold "as is". Keep this in mind when bidding on auctions, as merchandise cannot be returned.

Am I buying this merchandise directly from Amazon Liquidation Auctions?

All merchandise on Amazon Liquidation Auctions is coming directly from the world's largest online retailer. Please see the Terms and Conditions for more information.

Where is the auction merchandise located?

All merchandise is located in various countries throughout Europe. The contents of each auction may be shipped to you from multiple warehouses.

How often are there new auctions?

New auctions can be posted at any time during normal business hours, but will generally be offered 2-3 times per week. Buyers that are subscribed to the Amazon Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.

How can I contact you?

The easiest way to reach us is by filling out an "Ask Us" form or by sending us an email

How can I update my personal information / change my password?

As an approved buyer, if you are logged into Amazon Liquidation Auctions and select "My Account" from the "Account" drop down. You can update all contact information or change the password on your account. You can also click the blue "Forgot Your B-Stock Password?" text on the login page if you cannot remember your password.

How do I report a technical problem?

Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.

I am approved and having trouble logging in. What can I do?

Sometimes your browser can cause login problems. Please try the following fixes:

  1. Clear your browser's cache, then close it and reopen it and try logging in again.
  2. Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or IE9 or higher.

 

When I try to log in, I see the message "Invalid login or password." Why?

If you receive this notification, then you either have not yet applied on Amazon Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "Forgot Your B-Stock Password?" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.

When I try to log in, I see the message "Your application is still pending." What do I do?

If you receive this notification, then we have either not yet reviewed your application or you have not submitted us with your VAT number or required invoice. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your invoice or VAT number.